Shipping
Shipping
CONTINENTAL 48 STATES
Free Shipping via UPS Ground is offered on all orders over $49 in product value. Any order less than $49 will have a flat rate shipping charge of $12 applied at checkout. Tracking numbers will be sent via email once shipments have left our facility. All in stock orders will ship from our Massachusetts warehouse. Orders placed by 1pm (EST) should ship same day. Shipping occurs on UPS Ground service business days, M-F, so any order placed after 1pm Friday or over the weekend will ship the following Monday.
A customer service agent will contact you in the event of a backorder but should you have any questions please reach out to us at 1-800-325-4832.
Need it sooner? You can select Expedited Shipping and take advantage of our discounted shipping rates for UPS Next Day, 2nd Day, or 3-Day Select Services.
If you would prefer shipment via FedEx Services please contact a customer service agent at 1-800-325-4832 or info@angelguardproducts.com.
** Please note that UPS is not able to deliver to Post Office Boxes; Military Bases; or APO addresses. ** However, we will still service these addresses utilizing USPS (United States Postal Service). Our shipping software will validate your shipping address and will automatically assign the carrier accordingly. If you have any questions regarding this process please contact a customer service agent at 1-800-325-4832 or info@angelguardproducts.com.
This policy is only for orders placed directly on the www.angelguardproducts.com website. Authorized dealers and distributors should contact their rep or call us 800-325-4832 for a shipping rate quote.
Oversized shipments that exceed UPS shipping restrictions will ship on a pallet via an LTL (less than truckload) carrier and may involve special delivery requirements. Should your order fall into this category, a customer service agent will contact you with additional information prior to shipping.
If any shipment arrives damaged or missing items please hold onto all original packaging materials and contact Angel-Guard Products, Inc. immediately at 1-800-325-4832 or info@angelguardproducts.com.
ALASKA/HAWAII
All orders placed for AK/HI will be subject to shipping charges. Shipping costs will be calculated prior to checkout and you will be able to select from all available UPS service level options. ** Please note that conditions listed above regarding PO Box; Military Bases, APO addresses and oversized shipments still apply and may involve different shipping requirements for this region. In this event, a customer service agent will contact you prior to shipping. **
RETURN POLICY
If your order does not meet with your satisfaction, please give us a call at 877-777-4717 or email us at info@angelguardproducts.com. All returns must be approved by Angel-Guard Products, Inc. with an issued RMA number.
Return requests can also be placed online if you have an account: simply login; go to the “My Accounts” menu; select the “Complete Orders” link to view your specific order; then click the Return Item(s) button. We will notify you via email of your refund once we have received and processed your returning items. Any orders placed as a “GUEST” account will require you to contact a customer service agent directly.
Damaged Merchandise
If you have received an order where one or more of your items were damaged in transit, please contact us immediately at 800-325-4832. In order to process a shipping claim, we will need photos of the damaged product and packaging as it was received. Additional information may be required by the carrier. We will process a replacement order as quickly as possible once the claim has been made with the carrier, and the damaged goods are on their way back to us.
Defective Merchandise:
If you discover that an item is defective within 30 days of delivery, please contact us as soon as possible. Defective return policy may vary depending on the brand manufacturer, so please call us quickly once a defect has been discovered. We’ll help determine the best way to get you back up and running as soon as possible.
Non-defective Merchandise:
You may return any purchase within 30 days of the date the order was placed so long as products are unopened or unused. All returns must be approved by Angel-Guard Products, Inc. prior to shipping and an RMA number issued. You are responsible for return shipping costs, unless the return is determined to be the result of an error on the part of Angel-Guard Products, Inc.
All items must be returned in their original unopened packaging and refunds will be dependent upon the product being in saleable condition. Products returned having been opened or used will be subject to a restocking fee. No refund will be granted for items returned in non-salable condition. Applicable refunds will be paid in the same manner as original payment.
