Shipping & Returns






Free Shipping via UPS Ground is offered on all orders over $99 in product value.  Any order less than $99 will have a flat rate shipping charge of $12 applied at checkout.  Tracking numbers will be sent via email once shipments have left our facility.  All in stock orders will ship from our Massachusetts warehouse.  Orders placed by 1pm (EST) should ship same day.  Shipping occurs on UPS Ground service business days, M-F, so any order placed after 1pm Friday or over the weekend will ship the following Monday.


A customer service agent will contact you in the event of a backorder but should you have any questions please reach out to us at 1-800-325-4832.


Need it sooner? You can select Expedited Shipping and take advantage of our discounted shipping rates for UPS Next Day, 2nd Day, or 3-Day Select Services.


If you would prefer shipment via FedEx Services please contact a customer service agent at 1-800-325-4832 or


** Please note that UPS is not able to deliver to Post Office Boxes; Military Bases; or APO addresses. ** However, we will still service these addresses utilizing USPS (United States Postal Service).  Our shipping software will validate your shipping address and will automatically assign the carrier accordingly.  If you have any questions regarding this process please contact a customer service agent at 1-800-325-4832 or

This policy is only for orders placed directly on the website. Authorized dealers and distributors should contact their rep or call us 800-325-4832 for a shipping rate quote.

Oversized shipments that exceed UPS shipping restrictions will ship on a pallet via an LTL (less than truckload) carrier and may involve special delivery requirements.  Should your order fall into this category, a customer service agent will contact you with additional information prior to shipping.


If any shipment arrives damaged or missing items please hold onto all original packaging materials and contact US Tool and Fastener immediately at 1-800-325-4832 or




All orders placed for AK/HI will be subject to shipping charges.  Shipping costs will be calculated prior to checkout and you will be able to select from all available UPS service level options.  ** Please note that conditions listed above regarding PO Box; Military Bases, APO addresses and oversized shipments still apply and may involve different shipping requirements for this region.  In this event, a customer service agent will contact you prior to shipping. **